Privacy Policy mari88 —
Protection of Your Personal Data

1Privacy Policy Introduction & Scope

Mari88 ("we", "Platform", or "website") takes seriously our responsibility to protect the privacy and personal data of every user who uses our services. This Privacy Policy has been drafted to provide comprehensive clarity on how we handle the information you share with us.

This policy applies to all individuals who access or use the mari88 platform, including the main website, mobile app, customer support services, and all our official communication channels. It covers all data collected directly from you as well as data collected automatically while you use the platform.

We operate on the principle of transparency — you have the right to know exactly what data we collect, why we need it, and how it is used. If at any time you are uncomfortable with how we handle your data, you are free to contact our privacy team or request account deletion in accordance with the established procedure.

2Data We Collect

Mari88 collects the information necessary to provide a safe, fair, and responsible service. The following are the categories of data we collect:

We no collect credit or debit card numbers directly — all payment transactions are processed through integrated third-party payment processors that comply with PCI-DSS security standards. Your card number is not stored in our systems.

3How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. We do not use your data beyond the scope stated below:

• Account Management: Creating, verifying, and managing your account, including KYC processes required by regulatory obligations.
• Service Provision: Allows you to access all games, make deposits, manage withdrawals, and take advantage of available promotions.
• Platform Security: Detecting and preventing fraud, suspicious activity, duplicate accounts, and other security threats that could affect the platform and other users.
• Legal Compliance: Fulfilling legal and regulatory obligations, including anti-money laundering (AML) compliance and reporting requirements to relevant authorities.
• Service Improvement: Analysing aggregated and anonymised usage patterns to improve the user experience, platform performance, and new game offerings.
• Communications: Sending important account-related notices, security updates, transaction confirmations, and promotional information (subject to your preferences).
• Customer Support: Processing inquiries, resolving disputes, and providing you with effective technical support.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of addiction and offering appropriate control tools to users who need them.

4Data Sharing with Third Parties

Mari88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are certain situations where data sharing is necessary to deliver our services effectively:

• Service Providers: Technical and operational partners — such as payment processors, game providers, cloud service providers, and customer support platforms — are all bound by strict confidentiality agreements and may only use your data for the specified purposes.
• Regulatory Authorities: Required information may be shared with regulatory bodies, law enforcement agencies, or courts when mandated by applicable law.
• Fraud Prevention: Certain information may be shared with fraud prevention agencies and industry databases to protect the platform and users from harmful activities.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity — and you will be notified in advance of any significant changes in data management.

For all third parties that handle your data, we ensure they maintain adequate security controls and operate within jurisdictions that provide data protection standards equivalent to our own.

5Cookies & Tracking Technologies

The mari88 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, account security, and language preferences. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: Helps us understand how users interact with the platform through anonymously collected statistical data, enabling us to improve the overall experience.
• Functional Cookies: Storing your preferences such as display settings, game choices, and information that streamlines your browsing experience.
• Marketing Cookies: Used only with your consent to display content and promotions relevant to your interests.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

6Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• Data Encryption: All sensitive data is encrypted using AES-256 encryption standards at rest and SSL/TLS in transit.
• Access Control: Access to users' personal data is restricted to staff who require it to perform their duties, and all access is logged and monitored.
• Security Testing: Our platform undergoes regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available and encouraged for all user accounts to add an extra layer of security.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect suspicious activity and respond promptly to any threats.

While we take this responsibility seriously, no security system is completely infallible. We encourage you to also take proactive measures such as using a strong and unique password, enabling 2FA, and never sharing your login credentials with anyone.

7Data Retention Period

Mari88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a defined period after account closure to meet regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the transaction date in accordance with anti-money laundering legislation.
• KYC Documents: Retained for the period specified by the relevant regulatory authorities, typically between 5 and 7 years.
• Communication Logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
• Analytics Data: Anonymised usage data may be retained for a longer period for analytics and service improvement purposes.

Once the designated retention period has expired, your data will be securely deleted or anonymised in accordance with approved data disposal procedures.

8Your Rights Regarding Personal Data

You have certain rights regarding the personal data we hold about you. Below are your rights and how to exercise them:

To exercise any of the above rights, please contact our privacy team via LiveChat or our official support email. We will process your request within 30 business days of receipt, subject to the required identity verification.

9Children's Data

The mari88 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from minors under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information from our systems and close the account in question. Parents or guardians who have reason to believe their child has registered an account on our platform should contact our support team immediately.

10Changes to This Privacy Policy

Mari88 reserves the right to update or modify this Privacy Policy from time to time in line with changes in law, technology, or our business operations. Any changes will take effect immediately upon being published on the platform.

For significant changes, we will notify you via:

• Notices prominently displayed on the platform's home page.
• Emails sent to your registered email address.
• In-app notifications on the mari88 mobile app (where applicable).

The "Last Updated" date shown at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your data. Continued use of the platform following any changes constitutes acceptance of the updated terms.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the mari88 Privacy & Compliance team is here to help.

You can reach us via:

• LiveChat: Available 24 hours a day, 7 days a week directly on the mari88 platform — the fastest way to get an immediate response.
• Support Email: Send your privacy enquiry to our official support email address. We aim to respond within 2 business days.
• FAQ Page: Many common privacy-related questions have been answered on the FAQ us.

When contacting us regarding privacy matters, please include your full name, account username (if applicable), and a clear description of your enquiry or request. This will help us process your submission more quickly and accurately.

We are committed to addressing every privacy enquiry with care and providing clear responses within the stated timeframe. Your satisfaction and trust are our priority at mari88.